Shipping & Returns

Because NAD⁺ NanoMist is temperature-sensitive, we take extra care with packaging and delivery. Please review this policy before ordering fromshop.cellularhealthusa.com.

Online Orders

Retail purchases are completed through our secure Shopify checkout. After you place an order, you will receive an order confirmation by email. When your package ships, a shipping confirmation email includes tracking information.

Processing & Delivery

• Orders are typically processed within 1–2 business days after payment is received.
• Domestic U.S. delivery generally takes 2–5 business days after dispatch, depending on destination and carrier.
• Shipping rates and available methods are shown at checkout.
• Clinic, wholesale, and bulk orders may follow a separate schedule confirmed when the order is approved.

Cold-Chain Handling & Storage

NAD⁺ NanoMist should be refrigerated at 35–46°F (2–8°C). Upon arrival, refrigerate promptly. Do not freeze. Keep the bottle upright and tightly closed. Delays outside our control (weather, carrier issues, incorrect address) may affect transit time; refrigerate as soon as the package arrives.

Incorrect Address or Failed Delivery

You are responsible for providing a complete and accurate shipping address at checkout. If a package is returned to us because of an address error, refusal, or failed delivery attempt, we may charge a re-shipping fee or refund the product amount minus outbound shipping, at our discretion.

Returns & Refunds

Due to the nature of perishable health products, we cannot accept returns of opened or used items for a refund. If your order arrives damaged, defective, or incorrect, contact us within7 days of delivery at[email protected] or+1 504-914-7765 with your order number and photos of the issue. We will replace the item or refund the purchase price (including original shipping when we are at fault), as appropriate.

Approved refunds are issued to the original payment method. Processing time depends on your bank or card issuer after we submit the refund in Shopify.

Cancellations

If you need to cancel a retail order, email[email protected] as soon as possible. We may not be able to cancel once the order is packed or handed to the carrier.

Questions

For shipping, returns, or wholesale logistics questions, email[email protected] or call+1 504-914-7765. Mailing address: Cellular Health and Wellness, LLC, 12211 Troyville St, Hammond, LA 70403, United States.